1. How do I pay for my reservation? Payment is always made in two instalments:
The booking deposit is made by credit card online or bank transfer when the reservation is made.
The remainder plus security deposit is paid upon arrival at the accommodation reserved.
2. What do I pay for an accompanying child?
Children up to 6 years are free. Travel cot will be provided at no cost. Please notify with the reservation.
Children of 6 years and older: the normal price for 1 person.
3. Is it possible to reserve for fewer than 3 nights or more than 4 months? This depends on the dates. Please contact us:
4. What happens when I want to cancel or alter a reservation that has been already made? Booking deposit will not be refunded when cancelling a reservation
Change of date due to availability and 50€ service charge (per apartment).
Extension of reservation due to availability (no charge).
Change of number of persons no charge until 3 days before arrival, otherwise 20€ service charge.
When you cancel after the reservation has commenced, you will be due the entire amount (down payment + remainder).
5. At what time is check-in? Check in time is after 13:00. If your arrival time is before 13:00, please ask by e-mail, whether an earlier check-in is possible. This depends on the availability.
6. Is late arrival possible? We are prepared for late arrivals. There is no problem at all and there is no extra cost for late arrivals
7. Is there Internet access available and at what cost? Wireless Internet access (WiFi) is available for the following apartments: Groundfloor and apartments 1-3 in Grau i Torras, all apartments in Dr Giné and Apartments 1-3 in Safareigs as well as the roof-top terrace. The use of WiFi is free of charge for our guests.
8. May I contract extra cleaning? Extra cleaning (incl. bath and bed linen) during a stay may be pre-arranged at a cost of 30€.
9. How do to I get there? You will find the answer on the map
10. Can I bring domestic animals? No, sorry domestic animals are not allowed.
